Customer Testimonial from Brad N. in Midlothian, VA
Words on a company' website don't mean a lot typically. They are marketing what they want their company to be, but the reality does not always align. This couldn't be further from my experience with Ogburn Construction. From the first contact scheduling the estimate, to the estimate, the initial work, and a follow up to correct an issue, the entire organization is professional, responsive, and clearly dedicated to customer satisfaction. The owner has a very clear mission statement, but most importantly, he and the organization actual deliver on that promise. Customer service and delivering excellence are at the core of Ogburn and it shows in every interaction. They were always on time, communicated, and delivered on their promise. Ogburn repaired a aggregate sidewalk that had settled over the past 30 years. We were getting water and erosion where the sidewalk met the brick steps. After the first visit to repair the issue and secondary issue arose where water pooled to about 3/4 inch in an area about 18"x30". I was concerned about the safety should water freeze and cause an injury to my family or visitors. I sent pictures for the team to evaluate, which they did very quickly, and they came for a second evaluation. Today they returned and corrected the issue. Again, with every interaction, they listened to my concern, talked through various options and were very honest about the realistic outcomes. I would highly recommend them for any concrete repair. I wish we had more companies that operated with their level of commitment to the customer and delivering exceptional outcomes. Seriously, at least give them a chance to evaluate and estimate any concrete repairs you need.
- Brad N. of Midlothian, VA Wednesday, October 27th